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Player perception

Due to the virtual nature of online gambling, it is difficult for players to verify the authenticity of the websites they use. Unlike physical casinos, randomness and mixing of decks can not be visually checked unless the casino is proven to be fair. Players interact with other players via GUIs that connect to the gambling website server in a non-transparent manner. The attitude of players to websites plays an important role in the online purchase and customer loyalty. The lack of trust in payment systems and the lack of security are the main reasons to avoid online gambling. In an online survey of 10,838 online casino and poker players from over 96 countries, respondents indicated a high level of distrust of online gambling. 91.5% felt that reputable third-party reports about coincidences and payouts were important in gaining their trust. However, contrary studies show that the quality seals issued by these third parties do not have a strong influence on purchasing behavior and that customers are generally not informed about their existence.

Responsible Gambling Features (RGFs) are features that help online gambling websites promote responsible behavior and reduce damage. These include limited amounts that can be deposited or deposited over a period of time, self-assessment tests for gambling problems, and warning signs for prolonged gaming or high spending. RGFs are usually player registration and are required by certain jurisdictions. For example, operators in Denmark, Germany and Spain have to set deposit limits, but this is voluntary only for Australian operators. A sample of online poker players from Sweden showed that RGFs strengthen their confidence in a company and reduce their fear of winning from other players. However, in countries where responsible gaming is required, only a small percentage of customers use it. In Australia, 0.8% used the deposit limit for SportsBet and 6% the deposit limit for BetFair Australia.

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Responsible Gambling information

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